Job Description

Who We Are

At Insite Managed Solutions, we are a Team of problem solvers and industry disruptors who geek out over data and the opportunity to make our clients’ day to day operation more efficient. We partner with our clients to optimize call center operations, customer experiences, and workforce management—without the corporate fluff. We believe in hands-on collaboration, real results, AND having fun while doing it!

What We Do

We make operations better. Plain and simple. Our specialties include:

• Workforce Management:  Forecasting, staffing, and making sure the right people are in the right place
• Training & Development:  Creating engaging learning experiences that enact change
• Operational Assessments:  Finding gaps, optimizing processes, and reducing costs
• CX & Technology Solutions:  Leveraging the latest tools and technologies to create seamless customer experiences
• The Source:  Helping our clients find the right talent quickly and efficiently-the first time

Why Insite 

If you’re skilled, passionate, driven, and love problem solving, we want you on our radar—even if the perfect role for you isn’t open yet! Here’s why you will love working at Insite:

• Innovation Rules:  We embrace fresh ideas and creative problem-solving
• Team First:  We work together, support each other, and celebrate wins
• Real Impact:  Your work makes a difference—for clients, customers, and our organization
• We Have Fun:  Work should be rewarding, but also enjoyable. Expect a culture where innovation, humor, and collaboration thrive!
• Opportunities Abound:  Whether you want to specialize, lead, or try something new, we’ve got room for you to grow
• Balance Matters:  We know life happens outside of work, and we support that

Who We Are Looking For:

We are always on the hunt for top talent in:

• Call Center/BPO Operations
• Workforce Management & Forecasting
• Training & Instructional Design
• Customer Experience Strategy
• Process Improvement (Lean/Six Sigma a plus!)
• Technology & Contact Center Solutions

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